{"id":25519,"date":"2026-11-03T05:40:32","date_gmt":"2026-11-03T05:40:32","guid":{"rendered":"https:\/\/midas.com.tr\/?page_id=25519"},"modified":"2026-11-03T11:13:07","modified_gmt":"2026-11-03T11:13:07","slug":"hotline","status":"publish","type":"page","link":"https:\/\/midas.com.tr\/en\/hotline\/","title":{"rendered":"Ethics Reporting Line"},"content":{"rendered":"
\n
\n

SAFE, TRANSPARENT AND ETHICAL WORKPLACE<\/p>\n

Raise your concern safely.<\/h1>\n

Midas operates on integrity, transparency and compliance with the law. The Ethics Reporting Line allows employees, contract and agency workers, suppliers, customers and neighbouring communities to report conduct that is unethical, unlawful or inconsistent with our values.<\/p>\n

ANONYMOUS \u00b7 CONFIDENTIAL \u00b7 NO RETALIATION \u00b7 FREE & 24\/7<\/p>\n<\/header>\n

\n

Who can report?<\/h2>\n

KIMLER BILDIRIM YAPABILIR?<\/p>\n

Permanent employees; contract, agency and seasonal workers; interns; migrant workers; supplier and contractor personnel; customers; business partners; communities around the facility; and representatives acting on their behalf. You do not need to be a Midas employee to report.<\/p>\n

The line operates in English and Turkish. If you prefer another language, write in your own language; translation is arranged by us.<\/p>\n<\/section>\n

\n

What can you report?<\/h2>\n

NELERI BILDIREBILIRSINIZ?<\/p>\n

You do not need proof. Every report made in good faith is assessed.<\/p>\n

\n
\n

Forced labour & child labour<\/h3>\n

Retention of identity documents, debt bondage, restriction on leaving employment, under-age work, young workers in hazardous tasks.<\/p>\n<\/div>\n

\n

Discrimination, harassment & bullying<\/h3>\n

Sexual harassment, psychological pressure, abusive language, physical or verbal violence, discrimination in hiring or promotion, abusive disciplinary practice.<\/p>\n<\/div>\n

\n

Wages, working hours & benefits<\/h3>\n

Underpayment or late payment, undeclared work, unpaid overtime, denial of leave and rest breaks, double bookkeeping of records.<\/p>\n<\/div>\n

\n

Freedom of association<\/h3>\n

Pressure due to union membership or worker representation, obstruction of access to representatives.<\/p>\n<\/div>\n

\n

Health & safety<\/h3>\n

Missing PPE in melting, casting, refining and acid or chemical work, ventilation and gas exposure, concealment of accidents and near-misses, blocked emergency exits.<\/p>\n<\/div>\n

\n

Environment & chemicals<\/h3>\n

Improper disposal of wastewater, acid and heavy-metal waste, unpermitted emissions, inaccurate hazardous-waste records.<\/p>\n<\/div>\n

\n

Bribery, corruption & fraud<\/h3>\n

Facilitation payments, gifts and hospitality used to influence, false invoicing, embezzlement, conflict of interest, abuse of authority.<\/p>\n<\/div>\n

\n

Responsible sourcing & money laundering<\/h3>\n

Gold or silver of unclear origin, suppliers linked to conflict or human-rights risk, bypassing KYC and AML obligations, suspicious cash transactions.<\/p>\n<\/div>\n

\n

Product quality, GMP & data integrity<\/h3>\n

Production inconsistent with declared fineness, unapproved process change, unrecorded deviations, back-dated or altered assay and weighing records, broken traceability, hygiene and labelling breaches.<\/p>\n<\/div>\n

\n

Information security & personal data<\/h3>\n

Unauthorised sharing of customer, employee or supplier data, leakage of trade secrets, data-protection breaches.<\/p>\n<\/div>\n<\/div>\n<\/section>\n

\n

How your report is handled<\/h2>\n

BILDIRIMINIZ NASIL ELE ALINIR?<\/p>\n

Every report is logged, given a reference number and tracked by the Ethics Committee.<\/p>\n

\n
\n

01<\/p>\n

\n

Logging and reference number<\/h3>\n

The report is entered in a restricted-access register and you receive a reference number. You can ask about the status of your case with this number without revealing your identity.<\/p>\n

SAME WORKING DAY<\/p>\n<\/div>\n<\/div>\n

\n

02<\/p>\n

\n

Acknowledgement and initial review<\/h3>\n

If contact details were left, receipt is confirmed. Scope, urgency and risk are assessed; matters involving life safety, child labour or forced labour are escalated to senior management immediately.<\/p>\n

3 WORKING DAYS<\/p>\n<\/div>\n<\/div>\n

\n

03<\/p>\n

\n

Impartial investigation<\/h3>\n

The investigation is carried out by people with no interest in the matter. The person concerned is never part of the review. Your identity is shared only to the extent the investigation requires, and with your knowledge.<\/p>\n

30 DAYS, EXTENDABLE WITH NOTICE<\/p>\n<\/div>\n<\/div>\n

\n

04<\/p>\n

\n

Outcome, corrective action and feedback<\/h3>\n

For substantiated findings, root cause is analysed, corrective action is planned and its effectiveness is monitored. The outcome is communicated to the reporter as fully as possible. The Ethics Committee reviews the performance of the line and closed cases annually.<\/p>\n

NOTIFIED AT CLOSURE<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n

\n

Reporting channels<\/h2>\n

BILDIRIM KANALLARI<\/p>\n

Use whichever channel you feel most comfortable with. All channels are free of charge and available outside working hours.<\/p>\n

\n
\n

WEB FORM<\/h3>\n

The form at the bottom of this page. No name is requested and the IP address is not linked to the report text.<\/p>\n<\/div>\n

\n

EMAIL<\/h3>\n

Mailbox accessible only to Ethics Committee members.<\/p>\n

etik@midas.com.tr<\/a><\/p>\n<\/div>\n

\n

PHONE \/ WHATSAPP<\/h3>\n

Voicemail can be left outside working hours.<\/p>\n

+90 212 503 90 80<\/a><\/p>\n<\/div>\n

\n

LOCKED SUGGESTION BOX<\/h3>\n

At the canteen entrance and locker-room corridor, away from cameras. Opened weekly together with the worker representative.<\/p>\n<\/div>\n

\n

WORKER REPRESENTATIVE \/ OHS COMMITTEE<\/h3>\n

You may request a face-to-face meeting; the record is kept without your name.<\/p>\n<\/div>\n<\/div>\n<\/section>\n

\n

Confidentiality and non-retaliation<\/h2>\n

GIZLILIK VE MISILLEME YASA\u011eI<\/p>\n

You may report without giving your identity. Contact details are optional; if you provide them we can ask for missing information and inform you of the outcome. All information is kept confidential and shared only with those the investigation requires.<\/p>\n

No one who reports in good faith will face retaliation. Retaliation covers any adverse treatment, including threats, exclusion, change of duty or shift, withdrawal of overtime, pay or promotion, disciplinary action and dismissal. Anyone found to have retaliated is subject to disciplinary process. A report that is not substantiated cannot be used against the person who raised it.<\/p>\n

Using this mechanism does not waive your legal rights, collective bargaining rights or your right to seek remedy through the courts.<\/p>\n

Knowingly false reports. Deliberately false or malicious reports fall outside this protection. Reports that turn out to be incomplete or unsubstantiated are treated as made in good faith.<\/p>\n<\/section>\n

\n

Submit a report<\/h2>\n

Describe the incident as clearly as you can: what happened, where and when, who was involved, and whether it was raised before. Detail speeds up the review.<\/p>\n

\n \n
\n